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IT Support-Mero 4 Qidong

Req Id:  4541
Job Family:  IT
Location: 

China Yard COSCO - Qidong

Additional Location: 

 

Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.

Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world’s oil. We do it in the safest, most affordable and most sustainable way. And we continuously strive to reduce emissions, in line with our emissionZEROTM program.


As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do.

Oceans play a central role in producing the energy of today and oftomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically, so that communities where we operate benefit from our presence and activities.


We are committed to sharing our experience to deliver safe, sustainable and affordable energy from the oceans for generations to come.


We are Energy. Committed.

 

Location: Qidong

Project: Mero 4

Duration:01st Jan 2022 to 30th June.2024

 

ROLE PURPOSE

The IT Support technician is responsible for the first operational and functional support on IT services to the end-users to ensure that the agreed service agreements are met and to prevent interferences in the day-to-day activities of the end-users.

ROLE CONTRIBUTION

1. In order to ensure a high level of Customer Care (resulting in Customer Satisfaction) to the endusers, you are to:

1.1. Provide quality support to the day-to-day activities of the end-users;

1.2. Execute incident management according to the set mandate;

1.3. Provide training and education on impactful changes and new IT solutions entering the IT\ end-user hardware- and generic software portfolio;

1.4. Act as the Single Point of Contact (SPOC) towards the end-users ;

1.5. Make yourself visible towards the end-user in order to promote the communication between the end-users and IT. The measures of your effectiveness in this will include:

 Successful completion of tickets/ incidents/ service requests;

 Satisfied community of end users working with generic and non- generic applications (depending on the role specific requirements);

 Assessing the end-user perception of the provided solution;

 End-user feedback in regards to the quality level of the provided Customer Care.

2. In order to ensure knowledge sharing & gaining successful cross-functional collaborations within the IT community, you are to:

2.1. provide accurate and detailed information when escalating to the next support level;

2.2. pro-actively approach involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status;

2.3. inform and educate your IT colleagues on IT cross- functional topics encountered

2.4. within the role applicable environment; 2.5. Communicate/ escalate recurring issues and problems.

The measure of your effectiveness in this will be:

 Assessment and feedback by colleagues in day-to-day collaborations;

 Contribution to role applicable department procedures and work instructions.

3. In order to contribute to the continuous improvement of the department, you are to:

3.1. create, review and update documentation on role applicable department procedures and work instructions;

3.2. Execute escalation management towards the role applicable Department Manager according the set agreements;

3.3. Provide the role applicable Department Manager with suggestions and information to enhance the service delivered to the end-user;

3.4. Follow up and administrating all administrative duties in the IT support tool;

3.5. Capture and provide feedback on recurring issues (lessons learned) and support this with giving alternatives and ideas. The measure of your effectiveness in this will be:

 Pro-actively participate and contribute in the team- meetings

 Your contribution to procedures and work instructions

 Improvement suggestions to the role applicable Department Manager

 Quality of administrative duties

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”).  SBM Offshore provides floating production solutions to the offshore energy industry, over the full product lifecycle. The Company is market leading in leased floating production systems delivered to date, with multiple units currently in operation and has unrivalled operational experience in this field. The Company’s main activities are the design, supply, installation, operation and the life extension of floating production solutions for the offshore energy industry.  As of December 31, 2018, Group companies employ approximately 4,350 people worldwide, including circa 650 contractors, which are spread over offices in key markets, operational shore bases and the offshore fleet of vessels. Group Companies employ a further 400 people, working for the joint ventures with two construction yards. For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V. directly and indirectly owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer.  SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.