IT Support Manager - Malaysia

As an SBMer, we value the contribution you are already making today.  Now, see how a role change can develop you, and us, even more.

Our Vision.

SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.

Our Profile.

We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION. 

Type of Contract: Permanent

Location: KL Office

INTRODUCTION

As an IT Support Manager, you will be responsible for the IT Support team and will be reporting to the local IT Operations Manager. This team delivers support for End User, Application, and Infrastructure primarily to Europe. However, the team also is to be ready to support any location in SBM’s global shared support model. The other locations with IT Support teams are Kuala Lumpur-Malaysia, Rio de Janeiro-Brazil, Houston-Texas, Schiedam-Netherlands, and Monaco. All IT Operations staff and teams work according to the same standards for both infrastructure, applications, security, policies, compliance and ICOSIT standards.

The role of IT Support Manager and the team is the need to be customer focused, responsible for ensuring that the team understands the support needs of the business to be able to support properly according to their needs. The team needs to execute this support according to established Policies, Working Procedures and Working Instructions for Service Requests, Incidents, Change Management, Problem Management and Knowledge Management.

This role takes ownership for the overall quality and performance of the work performed by the team and ensures that all the team activities are delivering measured to established KPIs and SLAs. To maintain this, recurrent meetings are to be had with the team to maintain high quality by reviewing performance and improving where expectations are not being met.

A high priority in this role is to ensure business continuity and maintain a high availability of SBM systems and data while keeping security as paramount importance.

The IT Support Manager is accountable for developing and maintaining synergies within the team as well as with their technical peers in other sites.

JOIN US!
This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Manager as soon as a new vacancy opens!

You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!

ROLE CONTRIBUTION

To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:

• Liaise, work together with, and advise your IT colleagues across different sites and disciplines

• Enforce Group IT Policies, Procedures and Work Instructions to work aligned to the strategy of Group IT, making suggestions for improvement when the opportunity arises.

• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.

• Enforce ITSM Procedures to the team (Incident/Problem/Change/Release Management).

• Interface with key stakeholders throughout the company

• Ensure that the endpoint lifecycle policy is executed for the local organization.

• Communicate/escalate in timely manner recurring issues and problems to IT Operations Manager.

ROLE REQUIREMENTS

• A minimum of 9 years’ experience as IT Manager.

• The whole career experience no less than 10 years

• Preferable to have working experience in a global matrix organization operating with a strict level of Policies, Procedures and Working Instructions.

• Maneuver comfortably through complex and people-related organizational dynamics.

• Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus

• IT knowledge, specifically but not limited to data center management or endpoint management.

• Ability to set appropriate performance goals for the team, and associated KPI's to measure performance against target. Implement and monitor results

• Working knowledge of an ITSM, preferably ServiceNow

• Knowledge of and the ability to apply the Internal Control standards and Governance Framework. Ability to merge the knowledge of how to conduct security audits and the technical experience to be able to decipher low level technical elements.

• Working in international teams / organizations • Able to plan and prioritize work to meet commitments aligned with organizational goals.

• Mandatory experience with ITIL v3 processes

• Experience supporting VIPs are required

• Attitude required are to be communicative, energetic, self-motivated and self-learner

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.