HR Operational Excellence Team Lead

Purpose

• The HR Operational Excellence Team Lead is accountable for implementing CBSC HR strategies for International Mobility Inbound (IM), local Contingent Workforce (CWF), HR Admin and Payroll and Benefits that support company’s objectives, to ensure sustainable processes, grow leadership excellence and accelerate business performance and sustainable growth within their respective country.
• The HR Operational Excellence Team Lead is leading the International Mobility Inbound, the CWF, HR Admin and Payroll teams in their respective country.

Responsibilities

• You are responsible to implement the relevant HR processes in your country according to CBSC policies.
• Ensure appropriate and good quality of HR services for the HRBPs
• Manage, lead and develop your team to ensure a positive and efficient customer service experience through effective delivery and execution of HR services and processes
• Manage a full range of HR related Admin tasks for Employees, International assignees or Contingent Workers, and the associated applications.
• Ensure Homogenous application of end-to-end processes within your country.
• Participate in collaboration with the HRIS team to design technology solutions required to administer program expectations at the appropriate scale of business need.
• Keep staff up to date on relevant continuous regulatory changes.
• Solid process improvement capabilities which include the ability to lead, facilitate, influence, and organize
• Support your team with resolving requests and responding to inquiries within the ServiceNow system across a wide variety of HR questions related to Pension, Onboarding, Leave of Absence, Benefits and Employment Relations issues.
• Produce reports and analyze data when required.

Education

• Bachelor or Master’s degree in HR, Psychology or Business Administration

Experience

• Minimum 5-8 years’ relevant HR experience, of which some years in leading a team
• Good English verbal and written communication skills
• Experience with high level of customer service deliverables preferred
• Experience in process optimization and continuous improvement preferred
• Ability to work independently and effectively prioritize work and manage deadlines
• Ability to multitask simultaneously and successfully
• Proficient attention to detail
• Excellent interpersonal and relationship management skills
• Ability to communicate, coach and influence internal and external stakeholders
• Ability to work in a fast-paced and changing environment
• Strong follow-through skills and ability to resolve issues promptly
• Demonstrate problem-solving ability
• Ability to maintain highly confidential employee information and files
• Experience with HRIS (SuccessFactors), MS Office and ServiceNow preferred

Functional Competencies