IT Field Support Specialist

Our Vision.

SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.

Our Profile.

We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION. 

#OGJS

Location: Nantong

Employment: Contractor

Duration: 12 months

JOIN US!
This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Field Support Specialist as soon as a new vacancy opens!

You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!

RESPONSIBILITIES & MAIN TASKS

General tasks/ responsibilities.

• The IT Field Support Specialist has to work on four main areas: Support, Monitor, Troubleshoot, Report
• Interface field specific stakeholders Shore base, Vessels, Construction Yards which require IT support.
• Update documentation in the IT Operations SharePoint folders.
• Contribute to weekly or monthly reports
• Adhere to Change Management and other policies.
• Maintaining the accuracy of the Offshore and Construction Yard Assets inside the CMDB.
• Maintain technical skillset with trainings as needed to fulfill the responsibilities.
• Ensure that offshore systems are within support by maintaining proper lifecycle guidelines.
• Have familiarity with one or more of the following subjects in the IT competency matrix: System (Compute), Storage Collaboration, Network, WAN Optimization

Daily tasks/responsibilities

• System tasks are stored in the ITSM, ServiceNow
• All Field Support Specialists must monitor the queue in their area of responsibility and meet the departments SLA.
• View monitoring systems to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements and network operations for offshore, including VSAT and Offshore Fiber operability. Weekly tasks/responsibilities.
• Monitor offshore network stability
• Monitor WAN Optimization performance and stability
• Ensure that offshore systems are properly patched and backed up
• Ensure that all offshore lifecycle management ensures all equipment is within manufacturer support. Monthly or Quarterly tasks/responsibilities.
• Ensure that all systems are enrolled in the Patch Management System, the Monitoring System(s), the Backup System, and the CMDB
• Work with internal and external audits as needed to ensure compliance with security and access requirements.

JOB REQUIREMENTS

Specific skills / expertise / product:

• Minimum 8 years’ experience in System role (Senior or Lead Position)
• Must possess relevant systems experience – Microsoft Server 2012 and newer; Commvault or similar backup systems; Tape backup, storage principles, preferably Netapp or HP Storage systems
• Mandatory specialist experience in implementing and maintaining multi site Enterprise level WAN networks using WAN Optimizers and VSAT.
• Mandatory specialist experience in maintaining Windows 10 Endpoints
• Preferable experience in VMWare installations
• Able to propose and design System architecture on a new site and existing System infrastructure.

Behaviours & inter-personal skills – Key points

• Manages complexity
• Collaborate:

            Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business

            Participate in Team and when needed, Project meetings

            Ensure a cross functional alignment to minimize down-time within the overall IT landscape

• Proactive and organized  Good written communication skills
• Ability to work under pressure and meet deadlines
• Flexibility for global travel including to offshore sites and construction sites
• Flexibility to work after office hours or on weekends, only when necessary during emergencies or major changes.
• Proactively identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises;
• Complete tasks in compliance with applicable standards and work procedures.
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance and receive feedback.
• Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions
• Perform thorough self-check of all solutions prior to release for use by stakeholders;
• Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.