H2R Support Specialist
Porto, PT, 4100-136
Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.
About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.
Purpose
- The H2R Support Specialist is responsible for receiving queries. As 1st point of contact he answers generic questions. When queries requires the support of the level 2 support, he dispatches queries to the right owner within the CBSC HR who will then handle the transactional activity and the full End to End process
- (from Hiring to Termination).
Responsibilities
- Is the ServiceNow user Champion managing the back end of HR tickets received globally by the CBSC. Directs employees to the right policy / handbook to provide information on generic benefits. Provides a range of general administrative tasks and activities to support the Human Resources Department (within the Lucy time module ensuring a smooth and efficient workflow, for the generation of standard employee certificates / documents in PeopleDoc...).
- Provides support on ServiceNow to the CBSC HR users and priorities the HR Tower tickets to the Level 2 according to the queries.
- Assist with internal and external HR generic requests (Service Desk Support level 1)
Education
- Bachelor or Master’s degree in HR, Psychology or Business Administration
Experience
- 0 to 3 years of experience in HR generalist roles (HR officer, HR coordinator, etc)
- Good verbal and written communication skills
- Experience with ServiceNow will be a plus (not mandatory)
- Good English level
- Good organizational skills; able to manage priorities
- Ability to adapt to changing work environments and work with priorities
- Proactive, confident and hands on approach
- Ability to work under pressure while maintaining high quality performance and positive attitude
- Capacity to share complete and accurate information
Functional Competencies
GENERAL INFORMATION
SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.
SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.