Operations Quality Lead

Purpose

• You ensure that Company operations within your assigned scope are performed in line with the Company Quality Policy, Management System and applicable Industry Standards.
• You foster a Quality culture based on continuously improving ways-of-working, maximizing effectiveness, efficiency and business sustainability as a result.

Responsibilities

• You acquire and maintain a robust knowledge of the Company’s Management System and its processes.
• You support Operations Management teams in understanding certification requirements and ensuring sustainable compliance.
• You plan and conduct internal assurance activities to identify gaps in system implementation and business performance.
• You investigate findings, perform root-cause analyses, and identify corrective actions.
• You ensure quality events are reported and investigated appropriately.
• You ensure corrective actions are completed in a timely manner.
• You conduct risk assessments to identify potential quality issues and implement mitigations.
• You coordinate and facilitate Management Reviews, consolidating them from offshore to onshore senior Management.
• You identify opportunities for improvement and initiate changes through relevant processes, in coordination with Operations Excellence.
• You plan and/or facilitate external assurance activities (e.g., certification audits) and represent the Company during these processes.
• You ensure the continuous certification of operations against ISO 9001 and ISM Code standards (and compliance with ISO 14001 and 45001).
• You maintain an effective interface with relevant Certification Bodies.
• You maintain effective communication with Clients, Partners, and other stakeholders, ensuring documentation bridges management systems.
• You ensure that quality registers and records are kept up-to-date.
• You collaborate with IT/IS and Digital Solutions teams to ensure digital tools are fit-for-purpose.
• You act as the ‘Ambassador’ of the Quality and Excellence functions and ‘Champion’ of the Company’s Management System (GEMS).
• You ensure accurate reports for internal and external communication.
• You manage a team of Quality Professionals to support these goals.
• You communicate effectively and collaborate with all stakeholders to achieve results.
• You may also act as Regulatory Manager if assigned.

Education

• Engineering or university degree in Quality Management or in a relevant field related to Company’s business.
• Qualified ISO 9001 Lead Auditor.

Experience

• At least 12 years of experience in operations or quality management, preferably within the energy, manufacturing, or industrial sectors, and at least 4 years as Lead of a similar scope.
• Senior Quality Professional with proven Operational Management skills

Functional Competencies