Software Specialist

Our Vision.

SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.

Our Profile.

We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION. 

#OGJS

RESPONSIBILITIES & MAIN TASKS.
 

The IT Software Specialist is responsible for applying the discipline knowledge and acting as its true partner to SBM business users in providing application support. You advise within your area of expertise, and you are to remain at the forefront of technology developments to identify innovative methods to carry out assigned tasks that will increase the overall reliability and quality of applications used.

To support, govern and contribute to a fully integrated and aligned Group IT Strategy across the SBM organization, you are to:

· Liaise, work together with and advise your IT colleagues across different sites and disciplines

· Execute the processes and best practices necessary to work according to the procedures and work instructions.

· Work with IT Enterprise Architecture team to make suggestions for improvement if required.

· Ensure quality and accurate information of software assets in the CMDB

· Identify areas requiring more detailed instructions and improve or correct such documentation in coordination with other Software Specialists and the IT Knowledge Manager.

· Support the Network and System team in solving cross-discipline complex problems;

· Work on four main areas to ensure application uptime - Implementation, Support, Monitor, Report

· Follow Incident Management Procedures and ITSM Procedures.

· Communicate/escalate in timely manner recurring issues and problems to Support Manager

In order to ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you are to:

· Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business;

· Participate in project implementation when required;

· Ensure a cross-functional alignment to minimize downtime within the overall IT landscape

In order to ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully, you are to:

· Understand, plan, and deliver assigned tasks with accuracy to meet stakeholders' needs in a timely manner;

· Complete tasks in compliance with applicable standards and work procedures;

· Identify areas for potential issues and proactively communicate with application stakeholders.

· Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions;

· Perform thorough self-check of all solutions prior to release for use by stakeholders;

· Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality;

· Network with stakeholders to serve as a source of support in executing the project

· Produce consistent/organized instructions in a well-structured format to convey the required information to stakeholders

JOB REQUIREMENTS.

· Minimum 8 years experience in combined Software Support and/or developer role.

· Must be able to communicate in English fluently

· Must possess some certifications and hands-on experience with Azure DevOps, Azure Monitoring, Azure Integration Services, IFS ERP, PowerBI, PowerAutomate, PowerApp, or Sharepoint Online

· Possessing some light experience or knowledge in security, OS or network in a cloud environment will be added advantage.

· Possessing some experience or knowledge in supporting engineering applications will be added advantage.

· Possessing some experience in either supporting Oracle or SQL DB will be added advantage.

· Energetic, independent, self-motivated, and able to manage complexity.

· Must be able to communicate with colleagues in other countries

· Able to travel overseas when required.

· Required to work after office hours or on weekends when necessary.