Stakeholder Experience Manager
Porto, PT, 4100-136
Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.
About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.
Purpose
- As Stakeholder Experience Manager, your role aims at integrating stakeholder experience into strategic planning, performance management, and messaging. Your responsibilities include analyzing data, strategizing, and implementing initiatives to enhance satisfaction and engagement, driving business growth. By fostering a stakeholder-centric culture and aligning cross-functional efforts, you will leverage insights to refine strategies and achieve superior outcomes.
Responsibilities
- As stakeholder experience manager, you are responsible for
- Developing comprehensive experience strategies aligned with company strategic planning and stakeholders’ expectations.
- Building strong relationships with internal stakeholders and collaborating with cross-functional teams to foster a stakeholders’-centric culture and drive alignment across departments.
- Defining key experience metrics and benchmarks to measure the success of initiatives and track progress over time.
- Managing processes for continuous improvement in stakeholder experience through feedback loops, data analysis, and best practices.
- Measuring end-users experience and generating insights from thorough analysis of stakeholders’ experience data to inform strategic decisions, performance management, and anticipate messaging needs.
- Analyzing and visualizing collected data with dashboards to show business value creation and areas for improvement, including root cause analyses.
- Presenting and presenting strategic recommendations for effective communication with key stakeholder groups.
- Designing and implementing innovative solutions to enhance stakeholders’ interactions and streamline processes, ensuring optimum experience at every touchpoint.
- Keeping informed about industry trends, best practices, and emerging technologies in experience management and incorporating relevant insights into strategies and processes.
Education
- Master degree in Experience management, Business, Marketing, Psychology or Finance
Experience
- 7+ years of experience in experience management, strategy, or a sub scope (employee, customer experience, finance)
Functional Competencies
GENERAL INFORMATION
SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.
SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.