IT Support Technician - Rotterdam (S)

Imagine your career taking you to the depths of innovation and the heights of impact.  Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.

About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably.  Sharing our experience for a better blue tomorrow.

As an IT Service Desk employee within SBM you are the first line of escalation to help out the business with resolving technical hardware and software issues. You will research questions using available information, use and manage service desk software, redirect problems to appropriate resources and prepare activity reports. You are the face of IT towards the business and you enjoy the customer service aspect of this position.

Furthermore you will:

• Monitor and resolve all incidents and service requests;

• Make changes and updates to end user devices;

• Install packaged software;

• Configure and deploy laptops and workstations;

• Assist in setting up conferences and meetings;

• Contribute to the branding of the IT Service Desk within the company.

Job requirements:

SBM Schiedam is looking for candidates with a relevant MBO+ degree or higher educational level and at least 3 years of relevant experience in a similar role. You like the interaction with your internal customers and you gain job satisfaction from being able to support the business on a high quality level.

Furthermore you have the following skills and experience:

• Strong social skills and customer focus;

• Experience with different kinds of hardware (Laptops and Cell Phones);

• Experience in working with Windows Active Directory, i.e. create users, add groups to users, resetting passwords etc.;

• Solid understanding of Certified ITIL V4.0; ideally certified

• Extensive Windows 11 knowledge;

• Experience with installing packaged software i.e MS Office suite;

• It is a big plus if you are a Microsoft Certified Professional (MCP) in the Desktop or Applications area;

• A large customer service focus;

• A problem solving attitude;

• Good communication skills in English (both written and verbally). You feel comfortable with writing instructions, answering phone calls and emails or speaking in front of a group.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.