IT Field Support Specialist

Imagine your career taking you to the depths of innovation and the heights of impact.  Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.

About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably.  Sharing our experience for a better blue tomorrow.

ROLE DESCRIPTION

The IT Field Support Specialist plays a crucial role in providing comprehensive IT support to various stakeholder groups within the organization, including Regional Centers, Datacenters, Shore bases, Vessels, Yards, or any other Physical sites requiring IT assistance. This position requires accountability for applying specialized knowledge while acting as a strategic partner to the designated stakeholder groups.

RESPONSABILITIES

1. Stakeholder Support: Serve as the primary point of contact for IT support to assigned stakeholder groups, ensuring alignment with Group IT strategic and operational priorities.
2. Interface with Subject Matter Experts: Act as a liaison between IT and subject matter experts within the assigned fields, facilitating communication and collaboration to ensure IT solutions meet specific requirements and objectives.
3. Problem Resolution: Identify, troubleshoot, and resolve complex IT issues, collaborating with internal teams and external partners as necessary to ensure timely resolution.
4. Documentation and Reporting: Maintain accurate documentation of support activities, including issues encountered, solutions implemented, and lessons learned, and provide regular reports to management as required.
5. Training and Education: Provide training and guidance to end-users within assigned stakeholder groups, empowering them to leverage IT resources effectively and independently.

REQUIREMENTS

• Technical education in IT completed or bachelor's degree in IT completed or ongoing.
• Proven experience in IT support roles, preferably in a field support capacity.
• Strong technical expertise across a wide range of IT systems and technologies.
• Advanced English level.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.